Contact Us
323.650.0948
310.560.0968
Please email us: info@bonevoyagecollection.com
1321 North Laurel Avenue
Los Angeles, CA 90046
Returns & Shipping Policy
We want you to love every Bone Voyage product. However, we understand that sometimes things don’t work out. You can contact us to return or exchange your item within 30 days of receiving your order, as long as it meets our return standards.
We want you to love every Bone Voyage product. If something isn’t quite right, you may request a return or exchange within 30 days of receiving your order, as long as the item meets our return standards.
Items must be unused, in original condition, and include original packaging when possible. Proof of purchase is required. To start a return, contact us at info@bonevoyagecollection.com for instructions.
The following items are not eligible for return:
Used or damaged items
Items damaged due to improper use
Items returned after the 30-day window
If your item arrives damaged or defective, please contact us right away. We will review your request and may offer a replacement or refund depending on the situation.
Orders are processed as quickly as possible. Shipping times are estimates and may vary depending on carrier delays, holidays, or weather conditions.
Tracking information is provided once your order ships. Delivery times depend on location and shipping method selected.
After your order ships, you will receive a tracking number by email. If you do not receive tracking information, please contact us and we’ll help.
During peak seasons and holidays, processing and delivery times may be longer than usual. We recommend placing orders early to avoid delays.